The Hotel Investor Playbook
Welcome to The Hotel Investor Playbook, hosted by real estate investors and hospitality experts Michael Russell and Nathan St Cyr. As the founders of Malama Capital and Howzit Hostels, Michael and Nathan have a wealth of experience in owning and operating boutique hotels, hostels, and other experiential lodging properties. With over $30 million in real estate investments, including short-term rentals, long-term rentals, commercial retail, and hospitality properties, they bring a unique perspective on how to turn passion-driven investments into financial freedom.
In this podcast, they share their roadmap for transitioning from traditional real estate investments to boutique hotels, offering listeners the insights and strategies needed to succeed in this niche market. Whether you're looking to learn about identifying the right property, managing operations, or understanding the financial complexities of boutique hotel ownership, The Hotel Investor Playbook has you covered.
Join Michael and Nathan each week as they document their journey towards building a $400 million real estate-based business and bring you along for the ride. Subscribe now and start turning your real estate investment dreams into reality.
The Hotel Investor Playbook
Episode 4: The Hotel Investor's Guide to Operational Excellence
In this episode of the Hotel Investor Playbook, Michael and Nathan dive into the essential topic of hospitality operations, exploring the less-discussed but crucial aspects that drive a thriving hotel business. The conversation reveals how to navigate common operational pitfalls, emphasizing the importance of delivering exceptional guest experiences and building efficient systems. The episode covers a range of topics including the integral role of reviews, leveraging technology, implementing the EOS system, and setting up detailed processes to ensure smooth and scalable operations. Listeners are provided actionable insights and a step-by-step guide on auditing reviews, managing guest experiences, and creating 'wow' moments that lead to financial success and personal fulfillment in the hospitality industry.
Accountability Tool Link:
https://www.hotelinvestorplaybook.com/p/accountability-tool/
Connect with Mike and Nate on instagram @the_hotel_investor_playbook
Invest with us: Malama-Capital.com